Online Shop Policies
INDEX
- Acceptance
- Products
- Order
- Payment
- Pricing and Billing
- Delivery
- Cancellation
- Returns and Refund Policy
- Privacy Policy
- Our Warranties – Security
- Contact Us
1. ACCEPTANCE
When the customer orders from the Martin Food Equipment Online Shop, they acknowledge acceptance of particular terms of sale mentioned on the page and accept them unreservedly. The hereby general terms of sale govern the contractual relations between Martin Food Equipment and the customer. They are applicable in particular to the terms of order, payment and delivery and of the control of the possible returns of products ordered by the customer.
The general terms of sale are only applicable to the products sold from the Martin Food Equipment online Shop as well as to individuals and professionals ordering from the online shop.
2. PRODUCTS
The photographs, text describing each product and image are not part of the contractual field. Where errors occur in description, they shall not be the responsibility of Martin Food Equipment. The customer always has the ability to get in touch with Martin Food Equipment to obtain additional information on the products presented by sending us an email or contacting us by telephone.
These are not display products, these are products made for commercial use, some of which are hand crafted (ceramic dishes etc.) – as a result, imperfections that do not affect the correct function of the item are not unexpected occasionally.
The availability of the products on the site is only indicative. In case of temporarily out of stock, Martin Food Equipment will inform you of the delay in supplying these products.
Damages caused by the products on sale: Martin Food Equipment shall not be held responsible for damages of any kind, either material, immaterial or corporal that could result from misuse of the products for sale.
3. ORDER
An acknowledgement of receipt of your order will be automatically e-mailed to you. Martin Food Equipment reserves the right to cancel any order of a customer with whom there has been a dispute concerning a prior order. Any information given by the customer when ordering binds them. Martin Food Equipment shall not be held responsible for the consequences of mistakes made concerning the wording of the details of the consignee of the products or of the debtor of the order.
4. PAYMENT
General Information
Items must be paid in full on order. The order validated by the customer will be considered effective when the authorised banking payment centre send their acceptance. In case of refusal from the centre, the order will be cancelled.
Online Payment by Credit Card
The banking information related to the customer (card numbers or expiry dates) are coded by the Secure Socket Layer (SSL) system and then treated by our financial partners, Elavon and Realex, therefore buying an item via Martin Food Equipment site is completely safe.
5. PRICING AND BILLING
The prices indicated in the order confirmation by the company Martin Food Equipment include the prices of the products, expressed in either Euros or Sterling, the V.A.T. charged at the applicable rate, the necessary delivery charge if applicable and is current at the time of the transaction. Transportation for expedited, special services or non Island of Ireland shipping is subject to additional charge. For countries outside the Island of Ireland, in advance of place your order, click into ‘CONTACT US’, provide your details, and we will respond to you by return.
6. DELIVERY
The delivery of our products is carried out by our partner carriers throughout the island of Ireland. The products are delivered at the delivery address indicated by the customer on his/her order form. If the customer is absent, a delivery notification from the carrier will be placed in the business premises letterbox and will invite the customer to get in touch with the carrier to arrange a later delivery of the goods or to pick it up at the nearest carrier’s depot.
Where stocks allow, all items purchased online will be shipped to the customer within 48 hours. Shipping is €6.95 / £6.00 per order. However, where your purchases total in excess of €290 (EURO) before VAT or £250 stg delivery charges will be free.
7. CANCELLATION
Orders may only be cancelled in writing either by fax OR e-mail.
Orders that have already been shipped may NOT be cancelled.
8. RETURNS AND REFUND POLICY – MARTIN FOOD EQUIPMENT
Martin Food Equipment warehouses and ships all orders and it is Martin Food Equipment therefore who decides the return policy and has final right of refusal on all returns. Claims of damage, defect or error must be made within 48 hours of receiving your order. Returns of non-defective items must be made within 10 days after receiving the items, in its original packaging and in a saleable condition. Returns will be accepted, however, all shipping costs are at the customer’s expense and are non-refundable. Special order items are NOT returnable. For other items please check with us BEFORE ordering to determine if item is returnable. Credit card refunds will be processed to the original credit card.
9. PRIVACY POLICY
Martin Food Equipment is the controller of your personal data which means we are responsible for how your personal data is collected, used and protected. We respect your personal data. We will keep it secure and we will never share your data with any third party for marketing purposes. This privacy notices relates to all personal data collected by Martin Food Equipment on our website, on our accounting systems and all sales related data systems. We encourage you to read the policy carefully and contact info@mfe.ie with any questions or concerns about Martin Food Equipment privacy practices.
What information do we collect?
The personal information we collect includes names, addresses, telephone numbers and e mail addresses. We collect your data when you complete a contact form, sign up to a newsletter and when you make a purchase from Martin Food Equipment.
We collect sensitive finance related personal data when you sign a direct debit mandate and when you make credit card payments to Martin Food Equipment.
Our shopping cart uses SSL (Secure Socket Layer) technology which encrypts your personal information, including your credit card data and prevents it from being intercepted over the internet. We will never sell or share your personal information, including your e-mail address, to other companies for any reason, except as required by law. If for any reason you don’t feel comfortable sending your credit card information over the internet, you can click on ‘Contact Us’ and fill in your details asking us to call you, or telephone us on the number provided. We can call you as soon as possible to complete your order. Our shopping cart check out form is the only place on our site where we collect personal information about you. We use the information we collect to track your visits, process and ship your order, and to be able to contact you if you request it or if we have questions about your order. Martin Food Equipment use a third part for credit card processing and verification. We do not store your credit card information on our server, it is erased as soon as we receive your order via SSL technology. We will never send your credit card number by e-mail. We treat our data as assets that must be protected against loss and unauthorized access. Access to customer information is limited to those employees who have a legitimate business need for that information.
Martin Food Equipment only holds and uses personal information to provide additional service to our customers. Some of the ways we may use your personal information include: To provide the ability to create personal profile areas and view content. To provide the ability to contact you and provide you with shipping and billing information. To understand more about you, so we can personalise newsletters and websites to your preferences. For example, allow you the opportunity to request specific information on products and services that may be of interest.
How do we use personal information?
Martin Food Equipment process your data for the following list of reasons.
- personalisation of content, business information or user experience
- account set up and administration
- delivering marketing and events communication
- carrying out polls and surveys
- internal research and development purposes
- providing goods and services
- legal obligations (eg prevention of fraud)
- meeting internal audit requirements
What legal basis do we have for processing your personal data?
The legal grounds under which we are entitled to process your date relates to our legitimate interest to fulfil our contractual obligations to you as a customer of Martin Food Equipment.
When we contact you by e mail Martin Food Equipment will always include a facility to unsubscribe from our contact lists and we will immediately unsubscribe you from said contact list and cease to contact you for that specific offer.
When do we share personal data?
Martin Food Equipment will treat all personal data confidentially. We share your data with a third-party operator of our technical service management system. The data is fully encrypted and our third-party service provider Arantico have demonstrated to us they are GDPR compliant.
Where do we store and process personal data?
Your data is stored on our proprietary management information system and is fully protected from non- authorised access to your data.
How do we secure personal data?
We operate strict protocols and take security measures:
- to protect data against accidental loss
- to prevent unauthorised access, use, destruction or disclosure
- to ensure business continuity and disaster recovery
- to restrict access to personal information
- to conduct privacy impact assessments in accordance with the law and our business policies
- to train staff and contractors on data security
- to manage third party risks, through use of contracts and security reviews
How long do we keep your personal data for?
To maintain our equipment asset registers for each customer site and to maintain service histories for all equipment supplied by Martin Food Equipment we do not delete any records after any period.
Your rights in relation to personal data
Under the GDPR, Martin Food Equipment respect your right to access and control their personal data. You have right to:
- access your personal information
- correct your personal data
- lodge a complaint with the Data Protection Office
10. OUR WARRANTIES – SECURITY
The security of your payment is one of our main concerns. That is why all your transactions on Martin Food Equipment are made using a secured protocol. All the personal data transmitted by our secured server are encrypted before being sent through internet.
Our security system
The banking information of our customers concerning your card numbers or the expiring dates is coded by SSL system and then it is treated by our financial partners, Elavon and Realex. The information does not pass through the site Martin Food Equipment, Elavon and Realex alone have access to this information. Martin Food Equipment has chosen the SSL (Secure Socket Layer) system used in today’s leading e-businesses.
11. CONTACT US
For customers in Republic of Ireland contact:
Martin Food Equipment, Gaskin Business Park, Coes Road, Dundalk, Co. Louth.
Callsave 0818 30 36 36 or (00 353) 042 93 30366
Fax: 042 93 30370
Email: info@mfe.ie
For customers in Northern Ireland contact:
FreeFone 0800 783 98 59
Email: info@mfe.ie
Registration Number: 172025
VAT No: IE6572025M
